Operational support lifts off at Airbus
About Airbus
Every second aircraft with more than a hundred seats is made by Airbus. That makes it one of the world’s leading aircraft manufacturers. Headquartered in Toulouse, France, it is part of the European Aeronautical Defence Systems (EADS) group. It has a global network of more than 1,500 suppliers in over 30 countries.
The challenge
Airbus needed to get a lot of work done on time. And yes no compromises on quality – it had to be the best quality possible. That’s why in 2003, Airbus decided to increase the level of operational support and the expertise it could offer its staff and suppliers.
Our Answer
Setting up the Support Centre was a challenge. But Logica and the Airbus teams were up for it. The new centre would offer ‘level 2’ support for supply chain and logistics applications. Airbus wanted the support centre to:
- work better with the global service desk that provides level 1 support
- help get problems across to business and project leaders
- get a team of people with strong technical and functional skills that can speak at least four languages (English, French, German and Spanish)
Why work with Logica?
We have a flexible, collaborative culture. Our innovative, practical solutions are tailored to client needs. Our local teams stay close to our clients, while working with Logica’s global delivery network in low cost locations. We help you lower your costs, beat the language barrier and avoid cultural misunderstandings.
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